FREE WORLDWIDE SHIPPING ON ORDERS OVER $100

Suzy

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Payment


Following payment methods are available within HAESOO.L


[Paypal]

paypal does not require to create an account when using their service for card payment.



Shipping

  • Shipping Method : Parcel Service
  • Shipping Area :
  • Shipping Cost : International Shipping Fee
  • Shipping Time : 7 - 10 days
  • About Shipping :

    Orders will be shipped within 24 hours (of a vusiness day) upon payment.

    Haesoo.l offers free standard international shipping (EMS) on all orders above 100USD.


    Estimated delivery times are to be used as a guide only and can very depending on the part of the world you are in.

    Note that delivery times start once your order ships.

    Please take into consideration that some products may take additional time for delicery and processing.


    [Customs and Duties]

    Unfortunately, we cannot be responsible for any delays caused by destination customs clearance processes, local duties and taxes, and items that are lost in transit.

    The recipient will be held responsible for international shipments which may be subject to import duties and taxes.

    Please be advused that these charges are levied by the destination country and we do not have control over them.

    In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped.

    Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.




Returns/Exchanges

We ask for your careful examination of the products prior to your purchase (color, size).


Any request for exchanges or refunds must be made to our Customer Service Center / Notice Board within 3 days upon receiving the package, with reasons.


We are not responsible for any shipping fees for exchanges/returns due to a 'charge of mind'.


Any request for exchanges for another item will be deemed as a change of mind.


However, we will be responsible for shipping fees for any exchanges/returns due to flaws in our products or mistakes made by Haesoo.L


Please include the order number in the returning parcel so that we can easily identify the order returned.



[Precautions on Exchange & Returns]

Please note that even defective/incorrect items must be returned with all of the tags and labels intact.


The item must be sent in their original packaging and unworn.


Products that are scratched/damaged may also not be exchanged/returned if they have been worn.


Please note that we may not be able to process refunds for lost packages.


Exchanges / returns for handmade jewelry may not be accepted as they will not be able to be re-sold. We kindly ask for your careful consideration upon purchasing.

Refunds

It takes 3-5 business days to issue a refund for a returned or cancelled order.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.

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