Please choose carefully as we are only able to provide refunds for online purchases in limited circumstances.
Great care is taken to ensure that all images and information provided are accurate and as close as possible to the actual item.
All orders are also carefully packaged and checked prior to shipping.
[Exchange & Returns]
We ask you for a careful examination prior to your purchase (color, size)
Requesting any replacement, return to our Customer Service Center / Notice Board should be made within 3days with stating regarding cause/reasons.
Customers should bear any shipping fees for replacements/returns due to 'charge of minds'.
Any request for a replacement to another item shall be deemed as change of mind.
However, any replacements/returns due to faults in our products or mistakes by Heasoo.l , shipping fees will be borne by us,
including the order number in returning parcel will help our staffs a lot when identifying items.
-Precautions on Exchange & Returns-
Please note that even the defective/incorrect item must be returned with all of the tags and labels intact.
The item must be sent in their original packaging and unworn.
Any product that are scratched/damaged may also not be replaced/exchanged/returned no matter they are worn only once.
Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.
Exchange / returns for handmade jewelry may not be accepted as they will not be able to be re-sold, We kindly ask your careful decision upon purchasing.
Refunds are issued once the returned products clear our inspection.
It takes 3-5 business days to issue a refund for a returned or cancelled order.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.
(04542) 14, Samil-daero 12-gil, Jung-gu, Seoul, Republic of Korea.
★Please kindly understand that the policy stated above is made to make sure that all of our customers receive our clean products at all times.
If you have any additional questions or problems, please do not hesitate to email us at firstname.lastname@example.org .
We are more than happy to help and will make every effort to respond as soon as possible. ★